Search results for "mains water"
24 results found in customer help
My water pipe has burst, what should I do?
The mains stopcock inside your home controls the water as it enters your property. It's important that you know where the mains stopcock is...
My pipes are frozen, what do I do?
If the cold weather during winter causes your pipes to freeze, you must check that you can turn off the mains stopcock to prevent leaks when...
How can I make a buildings insurance claim?
If you're a homeowner living in a property where we're responsible for arranging a buildings insurance policy and you need to make a claim,...
What changes can I make to my home?
The changes you can make to your home will vary depending on whether you're a leaseholder or a tenant. To find the answers you're looking...
I'm a homeowner and I live in a maisonette or flat, what are my repair responsibilities
Our responsibilities If you live in a maisonette or flat, we'll usually be responsible for carrying out repairs to shared parts of the...
Gas safety in your home
You shouldn't install your own gas-fired heating or hot water systems. All gas cookers must be installed by a recognised Gas Safe registered...
What do I do if there's condensation or mould in my home?
Condensation is caused by warm, moist air or water vapour when it comes into contact with cold surfaces. It forms on outside walls, in the...
How will you treat damp?
If you're a tenant… If you find signs of damp in your home, you should request a repair from us. We may send out a surveyor to...
What do I do about damp in my home?
Damp, or penetrating damp, is when water from outside your home finds its way inside. It can happen at all levels of a building, but is more...
Fire safety in your home
Your building has been designed and built with fire safety in mind. All homes and communal areas are fitted with at least one smoke alarm...
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