Search results for "housing fraud"
39 results found in customer help
Older people housing and supported housing complaints
If you live in older people’s housing or supported housing and are not satisfied with how we have handled your complaint, you have the...
Extending my lease under the Leasehold Reform, Housing and Urban Development Act 1993
Under this law, you can extend your lease by an extra 90 years. As with our voluntary lease extension scheme, if we don't own the freehold...
How do I pay my rent with my housing benefit?
If you receive housing benefit, you can arrange for your local council to pay your benefit directly to us. Visit your 's website to find out...
I'm a homeowner and I live in a house, what are my repair responsibilities?
As a homeowner, you're responsible for most of the repairs and maintenance to your home. But this depends on whether you live in a house, a...
Can I sublet my home?
What kind of agreement do you have with us? Own 100% of my home (I’m a leaseholder): Yes - If you own 100% of your home, you're free...
How do I report illegal subletting?
Residents who illegally sub-let their home deprive families who are most in need of the chance of a suitable home. There are a number of...
What changes can I make to my home?
The changes you can make to your home will vary depending on whether you're a leaseholder or a tenant. To find the answers you're looking...
Our complaints performance
As part of our commitment to you, we publish a snapshot of our latest complaints figures every three months. Each snapshot will show...
What if I’m not satisfied with the outcome of my complaint?
Complaints about rent and service charges If you're not satisfied with our response and your complaint is about a rent dispute or service...
Will I be affected by Universal Credit?
are: Attendance Allowance Bereavement Benefits Carer's Allowance Child Benefit Contributory Employment and Support...
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