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20 results found in customer help
  • Gas safety in your home
    You shouldn't install your own gas-fired heating or hot water systems. All gas cookers must be installed by a recognised Gas Safe registered...
  • Gas safety for homeowners
    If you're an A2Dominion homeowner, you're responsible for arranging your own annual gas safety check. It’s important to choose a Gas...
  • Gas safety for tenants
    If you're an A2Dominion tenant, we'll arrange your annual gas safety check. We will visit you once a year to carry out a gas service and...
  • What should I do if I think there's a gas leak in my home?
    If you think there may be a gas leak in your home, you should: turn off the gas supply at the meter check if a gas tap has been left on...
  • Carbon monoxide and your home
    Carbon monoxide is a poisonous gas which can kill without warning as it is colourless and odourless. The early symptoms of carbon monoxide...
  • My water pipe has burst, what should I do?
    The mains stopcock inside your home controls the water as it enters your property. It's important that you know where the mains stopcock is...
  • How should I report criminal activity on my estate?
    We encourage customers to report information about criminal activity to the Police. You can report a crime anonymously by phoning...
  • My pipes are frozen, what do I do?
    If the cold weather during winter causes your pipes to freeze, you must check that you can turn off the mains stopcock to prevent leaks when...
  • Safety and Security
    Know how to live safely and protect yourself and those around you...
  • How can I keep my home secure?
    You can help keep your home safe and secure by: closing your windows and doors at night and when you go out checking the identity of...
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