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8 results found in customer help
  • How will you treat damp?
    If you're a tenant… If you find signs of damp in your home, you should request a repair from us. We may send out a surveyor to...
  • How can I prevent damp in my home?
    There are a couple of simple things you can do to prevent damp in your home: Be cautious. Check seals, connections and waste pipes on your...
  • What do I do about damp in my home?
    Damp, or penetrating damp, is when water from outside your home finds its way inside. It can happen at all levels of a building, but is more...
  • What do I do if there's condensation or mould in my home?
    Condensation is caused by warm, moist air or water vapour when it comes into contact with cold surfaces. It forms on outside walls, in the...
  • What type of tenancy do I have?
    There are several different types of tenancies. Your tenancy agreement will state which type of tenancy you have with us. Assured tenancies...
  • Do I have buildings insurance?
    If you're a leaseholder or shared owner with A2Dominion, we're usually responsible for arranging building insurance for your home under the...
  • How can I query my service charge?
    If you would like to query your service charge, please complete our online form. You can use our online form to query any of the following:...
  • Our service standards
    These are our service standards. They set out the quality you can expect from us and what we will do to continually improve the services we...
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