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91 results found in customer help
  • How can I prevent damp in my home?
    There are a couple of simple things you can do to prevent damp in your home: Be cautious. Check seals, connections and waste pipes on your...
  • What do I do about damp in my home?
    Damp, or penetrating damp, is when water from outside your home finds its way inside. It can happen at all levels of a building, but is more...
  • How will you treat damp?
    If you're a tenant… If you find signs of damp in your home, you should request a repair from us. We may send out a surveyor to...
  • Gas safety in your home
    You shouldn't install your own gas-fired heating or hot water systems. All gas cookers must be installed by a recognised Gas Safe registered...
  • How can I keep my home secure?
    You can help keep your home safe and secure by: closing your windows and doors at night and when you go out checking the identity of...
  • Asbestos in your home
    Asbestos is a material that was previously used in buildings to reduce noise and protect homes against fire. The use of asbestos was banned...
  • Carbon monoxide and your home
    Carbon monoxide is a poisonous gas which can kill without warning as it is colourless and odourless. The early symptoms of carbon monoxide...
  • Fire safety in your home
    Your building has been designed and built with fire safety in mind. All homes and communal areas are fitted with at least one smoke alarm...
  • What is the Spelthorne Home Improvement Agency?
    Spelthorne Home Improvement Agency is a small, not-for-profit ...
  • What is a Home Improvement Agency?
    Home Improvement Agencies are non-profit organisations who help older, disabled, vulnerable homeowners or private tenants to repair,...
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