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100 results found in customer help
  • What changes can I make to my home?
    The changes you can make to your home will vary depending on whether you're a leaseholder or a tenant. To find the answers you're looking...
  • How can I change or remove a restriction on my lease?
    If you'd like to change or remove a restriction on your lease, please . Please include the relevant excerpt from your lease with your email,...
  • What happens if you change my rent or service charge?
    You pay rent or a service charge, we'll usually give you at least four weeks’ notice in writing telling you when we're going to change...
  • Can I move to another home?
    As an A2Dominion tenant, you may be eligible to move home by exchanging with another tenant or transferring to a different A2Dominion home...
  • Gas safety in your home
    You shouldn't install your own gas-fired heating or hot water systems. All gas cookers must be installed by a recognised Gas Safe registered...
  • Is my home insured?
    Insurance protects your home and belongings against damage and theft. Unexpected incidents happen, and by having insurance cover you'll...
  • How can I keep my home secure?
    You can help keep your home safe and secure by: closing your windows and doors at night and when you go out checking the identity of...
  • Asbestos in your home
    Asbestos is a material that was previously used in buildings to reduce noise and protect homes against fire. The use of asbestos was banned...
  • Carbon monoxide and your home
    Carbon monoxide is a poisonous gas which can kill without warning as it is colourless and odourless. The early symptoms of carbon monoxide...
  • Fire safety in your home
    Your building has been designed and built with fire safety in mind. All homes and communal areas are fitted with at least one smoke alarm...
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