Our complaints performance

As part of our commitment to you, we publish a snapshot of our complaints figures over the year.

Between 1 April 2017 and 31 March 2018, we received 1810 complaints in total.

What services are our complaints about?
Repairs 42%
Mechanical and electrical (aerials/lifts) 17%
Leasehold 14%
Housing 11%
Others 16%

Overall satisfaction with our complaints service: 86%

If you're an A2Dominion customer, you can send in your complaint via My Account.

If you're not an A2Dominion customer, you can send in your complaint online using our complaints form.