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Customer satisfaction with complaints

As part of our commitment to you, we publish a snapshot of our latest complaints figures every three months. Each snapshot will show information about all the complaints we have received within one particular month.

Here are the latest statistics, showing our complaints results for March 2017.

September 2017
Number of complaints received: 137

What services are our complaints about?
Repairs 55%
Mechanical and electrical services (aerials/lifts) 13%
Leasehold 4%
Housing 15%
Others 13%

Overall satisfaction with complaints service for September 2017: 90%

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