8 articles found in this topic
If our service didn't meet your expectations, you can make a complaint.
Information and documents about your estate
How do I make a complaint?
If you're an A2Dominion customer, you can send in your complaint via ...
Our service standards
These are our service standards. They set out the quality you can expect from us and what we will do to continually improve the services we...
How will you deal with my complaint?
We'll aim to: Acknowledge receipt of your complaint within two working days Assign the complaint to one of our specialist case workers...
What if I’m not satisfied with the outcome of my complaint?
Complaints about rent and service charges If you're not satisfied with our response and your complaint is about a rent dispute or service...
Our complaints performance
As part of our commitment to you, we publish a snapshot of our latest complaints figures every three months. Each snapshot will show...
Can I get compensation?
Occasionally things can go wrong, and when this happens we aim to put it right. Sometimes this may include paying you compensation. You may...
How can I feedback on your services?
If you have a suggestion that could help us improve our services, or would like to give us a compliment about something that we did or are...
Older people housing and supported housing complaints
If you live in older people’s housing or supported housing and are not satisfied with how we have handled your complaint, you have the...