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What is a defect?

A defect is a fault or repair that occurs due to material failure or defective workmanship. Examples of defects are:

  • faulty window or door locks
  • leaking pipework
  • faulty electrics
  • heating failure

Items not related to defective workmanship will be the homeowner’s responsibility to repair, for example:

  • damage due to wear and tear
  • damage due to homeowner misuse
  • replacement of blown light bulbs
  • replacement of batteries in smoke alarms, carbon monoxide detectors and heating programmers

Please note that very fine cracks which often appear after walls are plastered (commonly referred to as hairline shrinkage cracks) are a part of the normal process of the building drying out and aren't classified as defects.


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