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What do I do if there's a surplus or deficit on my account?

If the actual cost of providing services is lower than the amount we charged, there will be a credit balance on the accounts for your estate or block. We'll credit each shared owner or leaseholder’s share of the credit balance to their customer account.

If the actual cost of providing services is higher than we estimated, there will be a balancing charge on your account. This means each leaseholder and shared owner will need to pay us the cost of their share of the balancing charge. We'll add the balancing charge amount to your customer account.

If you have a credit balance on your Income & Expenditure (I&E) account and need to request a refund by Direct Debit, or if you need to pay off a balancing charge, please complete our Change a Direct Debit form.

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