My customer account is in credit. Why haven't you refunded me this money?
If you pay by Direct Debit, please complete our online form to request a refund so we can refund you the balance on your customer account. We'll usually do this by reducing the amount we collect for your next Direct Debit payment by the amount your account is in credit. If the credit is bigger than a month’s charges, we'll make a payment for the credit and continue collecting charges as normal.
If you don't pay by Direct Debit, you must contact us so we can refund any credit to your account.
View your statement and balance using My Account