Contact us
Jump to content

You are here:

I'm a tenant, what are are my repair responsibilities?

Our responsibilities

We're responsible for maintaining and managing the repairs for the structure and the outside of properties and shared areas, including:

  • roof, outside walls and doors
  • windows and window sills
  • gutters, drains and outside pipes
  • garden walls and fences
  • pathways and steps
  • communal entrances and entry controls
  • clothes lines in shared areas
  • communal TV aerials and satellite dishes
  • replacing light bulbs and fuses in shared areas
  • maintaining any grass, trees or hedges in shared areas.

Inside your home, we're responsible for repairing all A2Dominion-owned fixtures and fittings, including:

  • central heating system
  • burst or leaking pipes
  • skirting boards and plasterwork
  • window catches, sash cords and window frames
  • banisters
  • kitchen units
  • air vents and extractor fans that we have installed
  • sinks, baths, toilets and shower tap washers
  • vinyl flooring that we have provided in kitchens and bathrooms
  • chimney stacks and flues

Your responsibilities

You're responsible for all minor repairs and replacement work in your home. You'll find a full list in your tenancy agreement, but they include:

  • All decoration inside your home
  • TV aerials and satellite dishes (unless you share these with others)
  • Toilet seats and chains
  • Repairs to garden sheds
  • Plugs for signs, baths and washbasins
  • Clothes lines (except in shared areas)
  • Replacing light bulbs and fuses (except in shared areas)
  • Maintaining washing machines and their plumbing
  • Repairing cookers and gas appliances that you own
  • Replacing door keys and changing locks if you are locked out, or adding extra locks to your home
  • Maintaining any grass, hedges, or trees (except in shared areas)
  • Regularly checking window catches and restrictors, and making sure they are free from dust and dirt
  • Repairing any damage you or your visitors cause to fixtures and fittings
  • Getting rid of any insects or animals that have infested your home
  • Repairing damage caused by overflowing water from baths, sinks, washing machines, washbasins, and toilet overflows (unless the flood was not caused by your property)
  • Replacing fixings and fittings, including kitchen units that have been removed or damaged
  • Repairing damage from condensation caused by air vents that have been blocked deliberately
  • Repairing damage caused by someone braking into your home, unless you have reported it to the police and been given a crime reference number
  • Regularly checking smoke alarms and heat detectors and replacing batteries when needed
  • Repairing damage caused to your decorations and belongings by fire or smoke
  • Replacing your carpets or floor coverings
  • Telephone service points
  • Arranging your contents insurance.

If we carry out repairs that are your responsibility, we'll charge you our costs for doing this.

For customers in temporary accommodation, repair responsibilities vary according to who owns the property you live in. Please see your tenancy agreement or speak to your Neighbourhood Officer for repair responsibilities.

Repairs to white goods

If you're a tenant in our private rent accommodation, please report repairs to white goods to your local Neighbourhood Officer using the contact details given to you in your tenancy pack.


My Estate

Information and documents about your estate

Search for help

If you haven't found the help you need, contact us
Our brands
A2Dominion Group A2Dominion FABRICA Pyramid Plus
Follow us