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Change a Direct Debit

You can use this form to:

  • Request a refund by Direct Debit if you have a surplus on your service charge account.
  • Request an increase to your Direct Debit to pay off any deficit on your service charge account.

Once we have processed your request, we will send you a letter to confirm the change to your Direct Debit, in line with the Direct Debit guarantee.

Please note: you should only use this form if you are a homeowner, you already pay your service charge by Direct Debit, and there is a surplus or deficit on your service charge account.

For all other payment enquiries, please contact our Customer Services Centre at customer.services@a2dominion.co.uk or on 0800 432 0077.

Change a Direct Debit
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If you are requesting a Direct Debit refund, please read this information:

We will usually give you a Direct Debit refund if there is a clear credit on your service charge account. If you have any arrears, we will deduct these from any credit you have.

We will reduce the amount we collect for your next Direct Debit payment by the amount your account is in credit. Once we have refunded the credit to your account, your Direct Debit will return to your normal monthly amount.

If the credit is bigger than a month’s charges we will make a payment for the credit and continue collecting charges as normal.

If you are requesting a Direct Debit increase, please read this information:

By completing this form you agree that we can increase your existing Direct Debit instruction to collect the service charge deficit we told you about in your Income & Expenditure account letter.

We will increase your Direct Debit to collect the deficit on your account in instalments. We will notify you of the value of each instalment before we take the first payment. If we need to increase your payment by more than £20.00 per month to clear the deficit, we will agree this with you before changing your Direct Debit.

For information on how we use your personal data, go to www.a2dominion.co.uk/privacy

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