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7 results found in customer help
  • Can my partner move in with me?
    You must let us know about any permanent changes in your household, for example, if you start living with a partner or if you're having a...
  • My partner is moving out, do I need to tell you?
    You must let us know of any permanent changes in your household, for example, if you start living with a partner or if you're having a baby...
  • Can I add someone to my lease?
    If you're a shared owner and you would like to add another owner to your property lease, please email us at with the change in ownership...
  • Can I remove someone from my lease?
    If you'd like to remove someone from your property lease as owner, please email to request this, and include your name and address in the...
  • Can I transfer my lease to someone else?
    You'll usually need our written consent to transfer your lease to someone else. This is known as Consent to Assignment, and will usually...
  • Do I need to tell you if I'm having a baby?
    You must let us know about any permanent changes in your household. For example, if you start living with a partner or if you're having a...
  • Safeguarding
    Abuse can happen to anyone, anytime, anywhere – would you know what to do? What is abuse? Abuse means a person is being deliberately...

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