Search results for "new build"
14 results found in customer help
How do I report a problem with my new home?
All newly-built homes include a defect period which lasts between 12 and 24 months after legal completion. A defect is a fault in your home...
What standards can I expect from my new home?
We believe that before you move into your home, it should meet certain standards. Before you move in, we'll carry out any work that is...
Do I need to tell you if I'm selling my home?
If you decide to sell your home, you'll need to tell us. Whether you're a leaseholder who owns 100% of your home, or a shared owner who owns...
Welcome to the 'My Estate' database. Here you can find specific information and documents about your estate, including detailed...
Do I need to tell you if I'm re-mortgaging my home?
What kind of agreement do you have with us? Own 100% of my home (I’m a leaseholder): Yes - If you're the sole owner of your home and...
Can I transfer my lease to someone else?
You'll usually need our written consent to transfer your lease to someone else. This is known as Consent to Assignment, and will usually...
What type of tenancy do I have?
There are several different types of tenancies. Your tenancy agreement will state which type of tenancy you have with us. Assured tenancies...
What is Voluntary Right to Buy?
The Voluntary Right to Buy is a government proposal for extending the ...
Fire safety in your home
Your building has been designed and built with fire safety in mind. All homes and communal areas are fitted with at least one smoke alarm...
Code of conduct for contractors
We're committed to providing a high-quality service, working with our contractors. All our contractors work to an agreed code of conduct...
Useful information about your estate.