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Your rights and responsibilities

The right to live in your home

  • You can stay in your home for as long as you choose, but you must keep to the conditions of your lease agreement (please see your lease agreement for more details).
  • You can live in your home in peace and quiet.
  • You can have access to your home, including any shared areas, at all times.

Repairs

  • We must repair and maintain certain parts of your home and keep it in a safe condition.
  • We will carry out repairs to your home within set timescales.

Compensation

  • You may be able to claim compensation if we do not carry out certain repairs on time.
  • You may be able to make certain improvements to your home yourself, with our permission, and possibly receive compensation for them if you move out.

Consultation

  • We will not change your lease agreement without your permission.
  • We will ask you about long-term maintenance and improvement work that we plan to carry out on your home

Lodgers and subletting your home

  • If you own 100% of your home, you are free to sublet it, unless your lease advises otherwise.
  • If you do decide to sublet your home, please note that you will be responsible for your tenants, and for making sure they abide by the terms of your lease. You must also give us your correspondence address and contact information if you are not living in the property.
  • If you are a shared owner, you are not permitted to sublet your home, due to government funding requirements. If a shared owner sublets their home it will be considered illegal subletting and could result in criminal prosecution.

Pets

  • Many leases do not allow pets within our properties, particularly within blocks of flats. Please check your lease in the first instance.
  • If you do want a pet, you will need our written permission. To request this, email us at leasehold@a2dominion.co.uk.

Passing on your lease ('succession')

  • In some circumstances, your lease can be passed to your husband or wife, or a person who was living with you at the time of your death. Please contact us for details.

Getting involved

  • We will give you opportunities to get involved and influence services.
  • We will consult you on how we manage your home and the services you receive.

Information

  • We will show you the information which we have about you, if you ask to see it. (However, there is some information we can't show you.)
  • We will tell you what rent and service charges you must pay.
  • We will tell you beforehand about any change in your rent or service-charge payments.

Opportunities for all

  • We will treat you fairly and not unfairly discriminate against you.

Your rights

The right to live in your home

  • You can stay in your home for as long as you choose, but you must keep to the conditions of your lease agreement (please see your lease agreement for more details).
  • You can live in your home in peace and quiet.
  • You can have access to your home, including any shared areas, at all times.

Repairs

  • We must repair and maintain certain parts of your home and keep it in a safe condition.
  • We will carry out repairs to your home within set timescales.

Compensation

  • You may be able to claim compensation if we do not carry out certain repairs on time.
  • You may be able to make certain improvements to your home yourself, with our permission, and possibly receive compensation for them if you move out.

Consultation

  • We will not change your lease agreement without your permission.
  • We will ask you about long-term maintenance and improvement work that we plan to carry out on your home

Lodgers and subletting your home

  • If you own 100% of your home, you are free to sublet it, unless your lease advises otherwise.
  • If you do decide to sublet your home, please note that you will be responsible for your tenants, and for making sure they abide by the terms of your lease. You must also give us your correspondence address and contact information if you are not living in the property.
  • If you are a shared owner, you are not permitted to sublet your home, due to government funding requirements. If a shared owner sublets their home it will be considered illegal subletting and could result in criminal prosecution.

Pets

  • Many leases do not allow pets within our properties, particularly within blocks of flats. Please check your lease in the first instance.
  • If you do want a pet, you will need our written permission. To request this, email us at leasehold@a2dominion.co.uk.

Passing on your lease ('succession')

  • In some circumstances, your lease can be passed to your husband or wife, or a person who was living with you at the time of your death. Please contact us for details.

Getting involved

  • We will give you opportunities to get involved and influence services.
  • We will consult you on how we manage your home and the services you receive.

Information

  • We will show you the information which we have about you, if you ask to see it. (However, there is some information we can't show you.)
  • We will tell you what rent and service charges you must pay.
  • We will tell you beforehand about any change in your rent or service-charge payments.

Opportunities for all

  • We will treat you fairly and not unfairly discriminate against you.

Your responsibilities

Rent and service charge

  • You are responsible for paying any rent and service charges in line with your lease agreement. Your service charge pays for items such as maintaining door-entry systems, cleaning shared areas and gardening.

Nuisance

  • You are responsible for the behaviour of every person living in, or visiting, your home, including in shared areas.
  • You, your family and your visitors must not cause a nuisance, annoyance or disturbance to any other person.
  • You, your family and your visitors must not throw anything from a window, block or balcony.

Harassment

You, your family and your visitors must not harass any other person. Examples of harassment include:

  • using or threatening to use violence
  • using abusive, racist or insulting words or behaviour
  • damaging or threatening to damage another person's home or belongings
  • writing threatening, abusive or insulting graffiti
  • doing anything that interferes with the peace, comfort or convenience of other people.

You, your family and your visitors must not use, or threaten to use, violence against any of our employees, agents, or contractors.

Domestic abuse

  • You must not harass or use mental, emotional or sexual abuse to anyone who lives with you.

Using your home

  • You, your family and your visitors must not use your home or any shared area for any illegal activity.
  • You, your family and your visitors must not damage or draw graffiti on our property.
  • You must not run a business from your home without our permission.
  • You must keep your home clean and redecorate when necessary.
  • You must allow our staff or representatives to enter or inspect your home, or carry out any necessary repairs.
  • You must keep your home free from vermin, such as mice and cockroaches.

In and around your home

  • You must not place or store goods in any shared area, or block any corridors, staircases, balconies or lifts as this is a fire risk.
  • You must not put up structures, such as sheds or garages, anywhere on your property without our permission.
  • If you have your own garden, you must keep this neat and tidy by cutting the lawn, pruning trees and trimming the hedges.

Vehicles

  • You, your family and your visitors must not park a vehicle anywhere on your property, except in defined parking areas.
  • You must not do major car repairs or park an illegal or unroadworthy vehicle on the land around your home or on the road.

FAQs

What changes can I make to my home?

Your lease will explain the types of changes you can make to your home, either with or without our permission.

If you would like to make changes or improvements to you home that require our permission, please contact us at leasehold@a2dominion.co.uk. Please note, we may charge you a fee for this service.

Do I need to tell you if am re-mortgaging my home?

If you are the sole owner of your home and you wish to re-mortgage, either you or your solicitor will need to serve us with a notice of charge. Please note, we will charge you a fee for this service.

If you are a shared owner and you wish to change mortgage companies, you must obtain our consent before you can change lender.

To request consent for a re-mortgage, please send us:

  • A copy of the new mortgage offer, which should include the current valuation of your property
  • Details of your current mortgage provider
  • A cheque for £90 (including VAT) to cover our fee for processing your request, made out to A2Dominion Group Limited.

Please send these documents to Leasehold Services, A2Dominion Group, 113 Uxbridge Road, Ealing, London, W5 5TL.

For more information, or to speak to us about re-mortgaging your home, email leasehold@a2dominion.co.uk

What we do
Once we receive all necessary information from you we will prepare a Consent to Re-mortgage notice, and have it approved and sealed by Governance department. Once approved, we will send the sealed notice to you or your solicitor.

This is solely for changing mortgage providers, however, if you are a shared owner and wish to add or remove someone whilst re-mortgaging, please see our “Adding or removing someone to the property” question below.

How can I change or remove a restriction on my lease?

Before you contact us to alter your lease, please check with Land Registry to confirm if there is a restriction on the Title Register. If there is a restriction that you would like altered or removed, please email us at leasehold@a2dominion.co.uk with the relevant excerpt from your lease, and providing reasons for your request. This is something that is usually done through a solicitor. Please note, we may charge you a fee for this service.

Adding or removing someone from your property

If you are a shared owner and you would like to add another owner to your property lease, please contact our Resales Team at resales@a2dominion.co.uk with your name, address and enquiry.

We will look into your request and assess it against the shared ownership affordability criteria. If your request meets the criteria, we will contact you or your solicitor to proceed with a notice of transfer. You will need to complete the notice of transfer in order to update Land Registry with the change in ownership.

Please note, if your joint ownership request does not meet the shared ownership affordability criteria, we won’t be able to approve your request.

If you would like to remove someone from your property lease as owner, please email leasehold@a2dominion.co.uk with your name, address and enquiry. We will look into your request and pass it to our solicitor to action. Please note, you will be charged a fee for this service.

What do I do if I want to transfer my leasehold property to someone else?

Most property leases state that leaseholders may not transfer their lease to another person without written consent from the landlord. This is known as a Consent to Assignment, and is usually done through a solicitor.

If you require Consent to Assignment please email us at leasehold@a2dominion.co.uk. Please provide your address or agreement reference in the subject line, and include the relevant excerpt of the lease, and the new leaseholder’s name and address. Please note, we may charge you a fee for this service.

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This page was printed from A2Dominion Web site at http://www.a2dominion.co.uk/