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Benefits and Universal Credit

Since 2013, the Government has been making changes to the way benefits are paid, including introducing Universal Credit.

Universal Credit is being introduced in stages across the UK, and brings together a wide range of benefits into a single payment. The amount you get is based on your household’s level of income and other family circumstances.

Your Universal Credit payment is paid directly to you, and this includes the amount that you receive to pay your rent. You then have to pay your rent directly to A2Dominion.

The Department for Work & Pensions has not included supported and sheltered accommodation in Universal Credit, but this may change in the future.

You may be able to claim Universal Credit if it has been introduced to your borough. Read the following tabs for more information and to find out if you are affected:

Universal Credit is being introduced in stages across the UK. At the moment, it is only available across the United Kingdom for new claims made by single people with no children.

The full rollout of Universal Credit started in May 2016. It is currently being rolled out in stages for all new claimants, and those with a change of circumstance. We do not yet know when each area will move on to Universal Credit.
There are some areas where Universal Credit is being made available to all new claimants and those with a change of circumstances already. These areas are Hammersmith & Fulham, Sutton (Postcode areas SM5 2, SM6 7, SM6 8, SM6 9, but expect more areas to be affected), Croydon (Postcode area CR0 2, CR0 4, but expect more areas to be affected) and Hounslow.

If you would prefer to see these areas on a map, try the Universal Credit interactive map on the Department of Work and Pensions website.

Where is it?

Universal Credit is being introduced in stages across the UK. At the moment, it is only available across the United Kingdom for new claims made by single people with no children.

The full rollout of Universal Credit started in May 2016. It is currently being rolled out in stages for all new claimants, and those with a change of circumstance. We do not yet know when each area will move on to Universal Credit.
There are some areas where Universal Credit is being made available to all new claimants and those with a change of circumstances already. These areas are Hammersmith & Fulham, Sutton (Postcode areas SM5 2, SM6 7, SM6 8, SM6 9, but expect more areas to be affected), Croydon (Postcode area CR0 2, CR0 4, but expect more areas to be affected) and Hounslow.

If you would prefer to see these areas on a map, try the Universal Credit interactive map on the Department of Work and Pensions website.

Am I affected?

You will be told by the Department of Work & Pensions (DWP) if you are going to be receiving Universal Credit. If you have already been contacted by DWP and you know that you are going to be receiving Universal Credit, you should contact us urgently to let us know your claim or payment date so that we can give you advice and help you set up a Direct Debit. Please call us on 0800 432 0077 as soon as possible and ask to speak to your Tenancy Sustainment Officer.


The payments that will be stopped and replaced by Universal Credit are:

  • Income Support
  • Income Related Jobseeker’s Allowance
  • Income Related Employment Support Allowance
  • Housing Benefit
  • Working Tax Credit
  • Child Tax Credit


Benefits that won’t be affected by Universal Credit are:

  • Attendance Allowance
  • Bereavement Benefits
  • Carer's Allowance
  • Child Benefit
  • Contributory Employment and Support Allowance
  • Contributory Jobseeker’s Allowance
  • Council Tax Benefit
  • Industrial Injuries Disablement Benefit
  • Maternity Allowance
  • Pension Credit
  • Statutory Maternity Pay
  • Statutory Sick Pay
  • War Pensions

What should I do?

If you are going to claim Universal Credit, you will need to do the following:

  • Make sure you have access to a computer so you can make your claim for Universal Credit online. Your local Jobcentre can tell you about places in your area where you can use a computer and access the internet for free. If you don’t know how to use a computer or the internet, you can sign up for a free Digital DIY course with A2Dominion.
  • Get a bank account. Your benefit payments will be paid directly to your bank account. If you don't already have a bank account, you should contact a local high street bank or your Tenancy Sustainment Officer for advice. Most will offer a basic account. From 1 January 2016, nine major banks launched fee-free basic bank accounts. Learn more here.
  • Set up a Direct Debit to pay your rent automatically when it is due. Enter your details here and we will call you back to help set up a Direct Debit. If you have a Credit Union account or a prepaid card account for rent and bills, check whether you can set up a Direct Debit. If you can't, you should open a bank account that allows you to do this.
  • Get used to budgeting for a month at a time. If you have debt issues or struggles with budgeting, you can contact your Tenancy Sustainment Officer or the Money Advice Service for free and confidential advice.

Get help

There are a number of ways you can seek help with Universal Credit, including:

  • Emailing moneymatters@a2dominion.co.uk or calling 0800 432 0077 and asking to speak to your Tenancy Sustainment Officer, who can offer practical one-to-one assistance with benefits, money management and help towards gaining employment, and can also talk to you about different ways to pay.
  • Contacting your local credit union. Credit unions are groups usually set up by people who live and work in the same area or work for the same employer. They offer loans, savings and current accounts to their members. The Association of British Credit Unions (ABCUL) has a search facility on its website to help you find your nearest credit union.
  • Using The Money Advice Service, which offers hints and tips about budgeting and managing debt.

If you’re still not sure what you need to do, take the quick Universal Credit quiz to find out how ready you are for Universal Credit.


The information on this page is for general guidance only. It should not be regarded as a complete or authoritative statement on welfare benefits and may be subject to change. For the most up-to-date guidance, please visit the Money Advice Service or the Universal Credit section on the GOV.UK website.

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This page was printed from A2Dominion Web site at http://www.a2dominion.co.uk/