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Student FAQs

Below you will find answers to some of the most frequently asked questions about moving into our student accommodation. If you have a question which is not answered here, please contact the accommodation office.

Deans Court and Woodland Court, Bristol

What is the earliest date I can move in to my accommodation?

The earliest date you can move in to your room is the Saturday before your tenancy starts in September/October. If you choose to move in either the Saturday or Sunday before the start of your tenancy, we will not charge you extra rent for those few days.

You will need to confirm a time to move in when you complete the online induction (e-Induction). You cannot book your arrival and check-in time through the accommodation office.

I currently live in A2Dominion accommodation and have a tenancy for the next academic year. What should I do between the end of my current tenancy and the start of my new one?

You will need to arrange alternative accommodation and will not be able to stay or get access to your accommodation between the two academic years. You must remove all your belongings from your accommodation as we do not have the facility to store your possessions. Please contact the accommodation office for information relating to local storage companies and facilities.

I will be taking part in a language course throughout the summer at the University and have been allocated a room at Woodland Court. If I become a full-time postgraduate student can I stay in the room for the next academic year?

No. The room will not be available for postgraduates.

If I am staying in a room at Woodland Court during the summer, can I take the bedding provided with me when I leave?

Yes.

Can I bring or send my belongings to my room before the start of the tenancy?

No. We will return any items sent to your accommodation before your tenancy begins.

What should I do if I arrive in Bristol outside of the accommodation office opening hours?

You will not be able to check into your accommodation outside of our office opening hours. You will need to seek alternative accommodation and check-in the following day. Visit the accommodation office page for details of our opening hours.

How can I get to my accommodation from the local coach or train station, or airport?
  • Bristol coach station
  • National Express runs coaches from Heathrow and London to the coach station, and takes around three to three and a half hours.
  • You can walk to Deans Court and Woodland Court from the coach station in around 20 to 30 minutes
  • Take a taxi from outside the station.
  • Bristol Temple Meads train station
  • Catch one of the following First buses depending on where you live:
  • If you are staying at Deans Court, catch the number 8 or 9 bus as far as the ‘College Green’ bus stop
  • If you are staying at Woodland Court, catch the number 9 bus as far as the top of St Michaels Hill
  • Take a taxi, which will take around 10 to 15 minutes

Bristol International Airport
The Bristol International Flyer has regular services running from early morning until late at night, and takes around 30 to 40 minutes. You can pay for your journey in advance or at the time you board the coach. Catch the number 330 service and as far as:
Anchor Road, if you are staying at Deans Court
Whiteladies Road, if you are staying at Woodland Court
Checker Cars run a regular taxi service into Bristol 24 hours a day, 7 days a week.

Can I get my reservation fee back if I can no longer stay at the accommodation?

If you change your mind about staying at the accommodation, please refer to the cancellation policy in your tenancy agreement.

If you are on a summer language course and your visa is refused, we will not charge you any rent and we will return your full reservation fee.

Is there parking available at Deans Court or Woodland Court?

There is no parking available for residents at either scheme and we encourage you not to bring cars due to the very limited parking spaces available in the local area. There is limited parking at Woodland Court for unloading only.

I am arriving at my accommodation after the first rent payment deadline. How can I pay my rent on time?

Please raise a cheque, postal order or banker’s draft in Pound Sterling made payable to A2Dominion Group, and send it to the accommodation office with your full name and accommodation address. Download the accommodation handbook for more information on how to pay your rent and details of bank charges.

Can I pay my rent monthly?

You can pay your rent monthly if your rent is funded by an external agency, such as a grant. You must send us proof of your funding status and details of the monthly award before setting up payment in this way.

Click here for other ways you can pay your rent.

How big are the bedrooms?

All bedrooms are at least 11 metre square.

Can I extend my tenancy?

No. We close the accommodation between tenancy periods to carry out cleaning and maintenance work, and are therefore unable to extend any tenancies.

Are there any other rules I need to know about?

You can have a visitor to stay for a maximum of two nights per week, but you must tell all other residents living in your flat. Visitors who want to stay longer will have to book alternative accommodation.

Smoking is not allowed anywhere within your accommodation. This includes your bedroom, bathroom, kitchen and all shared areas.

Sinnet Court and Windmill Road schemes, Oxford

How can I apply to live in A2Dominion student accommodation in Oxford?

You can get a copy of the A2Dominion student application form from the onsite accommodation office at Oxford Brookes University’s Headington campus.

Your application will be added to a waiting list that is managed by the Oxford Brookes University. If your application is approved, it will be passed to the A2Dominion student accommodation office in Oxford. We will send an email to your student number email address with an offer of accommodation within one week from when we receive your successful application.

Can I live with my friends?

Yes. You will need to let us know who you would like to live with by completing the group application section on the application form. We will be able to accommodate your request so long as we have availability at the time you send us your application.

How can I pay my reservation fee and contents insurance? Are they refundable?

You can pay by cheque or bankers draft payable to ‘A2Dominion’. Alternatively, you can contact us and make arrangements to complete a bank transfer from your bank to ours. We will secure your accommodation reservation once we receive this payment.

If you sign your tenancy agreement and send it to us with your reservation fee and contents insurance payment by post, email or fax, you will have seven working days to cancel the agreement to be entitled to a refund. If you sign your tenancy agreement and give it to us with your reservation fee and contents insurance payment in person at our accommodation office, the seven day cancellation period above will not apply and you will not be entitled to a refund.

What happens after I reserve my accommodation?

After we confirm your reservation, we will contact you in the summer regarding arrangements for moving into your accommodation.

Can I extend or shorten my tenancy agreement?

All tenancy agreements are for a fixed-term period of 50 weeks and cannot be extended. However, if the University confirms you will continue studying in the next academic year, you will be eligible to re-apply for your current accommodation for a further year.

Your tenancy agreement can only be shortened if you find a replacement student and they qualify to live in the accommodation.

If you choose to withdraw from your tenancy agreement after it has started, you will be responsible for paying us rent until the accommodation can be re-let. Please make sure you read the tenancy agreement carefully before signing it.

What happens to my tenancy agreement if I leave the University?

You will be responsible for paying us rent until you find another student to take over your tenancy. We will only look for a replacement tenant for your room when all our other rooms are full. If you find a replacement, you will be charged an administration fee of up to £50 and rent until the time the new tenant’s agreement starts.

When and how do I pay my rent?

Your first rent instalment is to be paid by the date specified in your tenancy agreement. Your first rent instalment is due before your tenancy begins.

After you pay your first instalment, your rent is due on the first day of each month from October to April. If you pay your rent after the 14th of the month, this will be considered a late payment and we will charge you a late fee.

You must pay your first rent instalment by cheque, bankers draft or bank transfer. Please contact the accommodation office for our banking details if you would like to pay by bank transfer.

All other rent payments must be made by standing order. You must arrange this by telling your bank to pay us your rent on the dates specified in your tenancy agreement. The standing order must be set up from a UK-based bank account.

Do I have to pay for gas, electricity, water or council tax?

You don't usually have to pay for gas or electricity. Your rent includes an energy allowance for the year, which should cover your needs. If you exceed this, you will be charged the additional cost.

To avoid paying more for your energy bills, remember to turn off lights and heaters when you are not using them.

Water charges are included in your rent.

You do not need to pay Council Tax if you are a full-time student.

Is internet access included in my rent?

Yes. The internet charge is included in the cost of your accommodation.

Access to the internet is provided by the Oxford Brookes University's 'HallNet' system to any residents who are registered as students of the university. If you need to report a fault with the system, please report it directly to the University.

Why do I need to pay a reservation fee?

You must pay a reservation fee to secure your accommodation reservation. The fee is non-refundable, and must be paid by cheque, bankers draft or bank transfer.

Will I be charged if my standing order or cheque bounces?

Yes. You must make sure you have enough money in your account to cover the costs you owe us. If any items are returned unpaid, such as cheques or standing orders, we will charge you a £25 administration fee. Your bank may charge you too. You will also be charged the £25 administration fee for late rent payments.

Can I bring or send my belongings to my room before the start of the tenancy?

No. We will return any items sent to your accommodation before your tenancy begins.

Can friends or family stay with me?

You can have a visitor to stay for a maximum of two nights per week, but you must tell all other residents living in your flat. You should ask all other visitors wanting to stay longer to book alternative accommodation.

What other rules do I need to know about?

Smoking is not allowed anywhere within your accommodation. This includes your bedroom, bathroom, kitchen and all shared areas.

All our student schemes have a customer handbook which introduces you to your accommodation, explains how things work, and details the day-to-day management of your accommodation. It also gives important safety guidelines and information about how we expect residents to care for their accommodation and respect their neighbours. We will email you a copy of the handbook to your student number email address before you arrive.

Do I need to buy a TV licence?

Yes. You are responsible for purchasing a television licence if you intend to watch live television programmes on your television, computer, laptop, or any other device. For more information, visit www.tvlicensing.co.uk.

Is there a launderette on site?

Yes. The launderette is equipped with modern and professionally-managed washer-dryers.

What do I need to bring when I move in?

You will need to bring essential living items, including bedding and pillows, and cooking utensils such as pots, pans, crockery and some cutlery.

When can I move in?

You can move into your accommodation on the morning of your tenancy agreement’s start date, which will be a Monday. Our accommodation office is open from Monday to Friday between 9am and 5pm for you to collect your keys. The last check-in of the day will be 4.30pm.

If you currently live in A2Dominion accommodation and have a tenancy agreement for the next academic year, you will not be able to stay in, or get access to, your accommodation between the two academic years. You will need to remove all your belongings and arrange alternative accommodation for this period. If you have been allocated the same room for the next academic year, you will not need to remove your personal belongings as these can be stored in your room.

Is there parking on site for when I arrive to move in?

There is no parking available for residents at any of our schemes, and as stated in your tenancy agreement you are not allowed to bring a vehicle to any of our accommodation. There are also controlled parking zones in all accommodation areas. There is limited parking at Sinnet Court for unloading only. If you would like to use this area, you must contact the accommodation office before you arrive.

Do I need to arrange a check-out of my accommodation?

Yes. As a condition of your tenancy agreement you must be present at your accommodation’s check-out inspection so we can agree if there is any damage or cleaning that you must pay for. We will also use this meeting to check we have the correct forms and information to return your deposit.

When will I receive my deposit back?

Your deposit will be refunded to you within 28 days of the end of your tenancy, providing you do not owe us any money and we have all the correct information from you.

This page was printed from A2Dominion Web site at http://www.a2dominion.co.uk/