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Rent & service charges

This section tells you about your rent and service charge, whether you are a tenant, homeowner, NHS key worker or a student.

Paying your rent and service charge

Learn about setting up a Direct Debit or use our alternative methods to pay your rent and service charge.
If you wish to query your Service Charge, you can do so using My Account.


Rent and service charges 2016/17

If you pay us rent for your home, you will have recently received your annual rent increase letter, which tells you how much your rent will be for the next year.

If you pay a service charge for your home, you will have also received your annual service charge schedule through the post. This schedule tells you how much service charge you need to pay for the period of April 2016-March 2017.

Service charge special edition of @home

We've created a special edition of our customer newsletter, @home, which is full of explanations of the key charges you will see on your schedule. Download your copy now.


For more information about your rent, please download our leaflet, or read our frequently asked questions.

Tenants

We will send you a statement four times a year. You can also review your current balance and statement whenever you like, online in My Account.

Homeowners

Your lease tells you the amount of ground rent you have to pay and how often you make payments. You can also view your current balance and statement whenever you like, online in My Account.

NHS key workers

You can request a statement of your rent account by contacting your accommodation office.

Students

The rent you pay covers all utility bills, including heating, hot water and electricity costs. You must pay your rent in advance instalments. For full details of rent amounts and the dates they are due, please see your tenancy agreement.

We will send you a reminder when your rent is due. To see a copy of your rent statement, please contact your student accommodation office.

If you live in our student accommodation at Bellerby Court, you do not pay your rent to us. Please contact your university's accommodation office for information about paying your rent.

For more information about your rent, please download our leaflet, or read our frequently asked questions.

Tenants

We will send you a statement four times a year. You can also review your current balance and statement whenever you like, online in My Account.

Homeowners

Your lease tells you the amount of ground rent you have to pay and how often you make payments. You can also view your current balance and statement whenever you like, online in My Account.

NHS key workers

You can request a statement of your rent account by contacting your accommodation office.

Students

The rent you pay covers all utility bills, including heating, hot water and electricity costs. You must pay your rent in advance instalments. For full details of rent amounts and the dates they are due, please see your tenancy agreement.

We will send you a reminder when your rent is due. To see a copy of your rent statement, please contact your student accommodation office.

If you live in our student accommodation at Bellerby Court, you do not pay your rent to us. Please contact your university's accommodation office for information about paying your rent.

A service charge is a payment you make to cover our costs of providing and maintaining services for areas you share with other people who are not part of your household.

If you pay a service charge for your home, you will receive an annual service charge schedule from us, usually in February. This schedule will tell you how much your service charge will be for the next year (April-March).

What your service charge covers

The service charge you pay depends on the type of services provided and the type of property you live in.

The headings you will see on your estimates service charge or income and expenditure account may include:

  • Grounds maintenance
  • Block cleaning
  • Lighting and electricity
  • Passenger lifts
  • Access control - for any door entry systems, CCTV security cameras, electric barriers and gates, alarms and electrical doors.

More information on service charges

  1. Download 'Service charges - what do they cover?' for an explanation on the charges you may see on your service charge schedule or annual income and expenditure account.

  2. Frequently Asked Questions

  3. Service charges - summary of tenants' rights and obligations

  4. A guide to your Income and Expenditure account

If you would like to query an item listed on your service charge schedule or income and expenditure account, please sign in to My Account and complete our service charge query form.

If you have a surplus on your service charge account and need to request a refund by Direct Debit, or if you need to pay off a deficit on your service charge account, please complete our Change a Direct Debit form.

If you are a homeowner, you may also have to pay other charges.

Ground rent

If you are a shared owner, you will usually only start to pay ground rent when you own 100% of your home. However, if we do not own the freehold to your block or estate, you may have to pay ground rent to the freeholder of this land where you live. This may be recovered by us along with your other charges.

If you are a leaseholder, you may have to pay us ground rent as a condition of your lease. We will write to you each year telling you when your ground rent payment is due, the date you must pay it by, and how to make a payment.

Sinking funds

Some leases state that you have to pay extra contributions on top of your service charge to build up a reserve amount of money.

This is known as a sinking fund and it is used to pay for more expensive work to shared areas of your property, such as replacing a roof or repairing a lift.

A sinking fund is intended to spread the cost of these repairs between previous and future residents of a property, and to stop you being faced with an unexpected bill. Please see your lease for more information, or contact us.

Administration fees

To help recover the money which is owed to us, we have introduced a new administrative fee which you must pay if you fall into arrears. This amount covers our costs in dealing with enquiries about late fees, and varies depending on how much we have to get involved. For more information, download our guide to Administration fees for homeowners.

This page was printed from A2Dominion Web site at http://www.a2dominion.co.uk/