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Service improvement

If you have ideas and a view on how we can improve, join one of our Service Improvement Groups.

Housing Services Improvement Group (HSIG)

What does the group do?

This group looks at how we let and manage your tenancy. This includes how we can improve our services in the following areas:

  • Dealing with antisocial behaviour
  • Letting our properties
  • Income, including how we deal with welfare benefit changes including bedroom tax and Universal Credit
  • Estate Services including our cleaning and gardening services.
How much time does it take?

We hold up to six HSIG meetings a year at one of our main offices. Meetings last two hours and you are expected to read documents beforehand.

Sign up

Please contact us to sign up to HSIG.

Property Services Improvement Group (PSIG)

What does the group do?

The group looks at ways to improve our property services, from how to report a repair to repair response times and planned maintenance.

How much time does it take?

We hold four PSIG meetings a year at one of our main offices. Meetings last two hours and you are expected to read documents beforehand.

Sign up

Please contact us to sign up to PSIG.

Leasehold Services Improvement Group (LSIG)

What does the group do?

This group looks at how we can improve all aspects of our leasehold services, from how we work out service charges to setting our customer service levels.

How much time does it take?

We hold four LSIG meetings a year at one of our main offices. Meetings last two hours and you are expected to read documents beforehand.

Sign up

Please contact us to sign up to LSIG.

Supported Housing Improvement Group (SHIG)

What does the group do?

SHIG looks at how we can improve all aspects of the service we give to customers who need extra care and support.

How much time will it take?

We hold up to six SHIG meetings a year at one of our main offices. Meetings last two hours and you are expected to read documents beforehand. We also occasionally hold workshops on specific subjects relating to the services we provide.

Sign up

Please contact us to sign up for SHIG.

This page was printed from A2Dominion Web site at http://www.a2dominion.co.uk/