About Housing Services
Case study
"The standard of the accommodation was a real attraction and A2Dominion was fantastic throughout the whole process."
Gina and Donald Baughurst, Bastion House.
Partnerships
Whilst new houses can be regarded as the building blocks, it is people who create a community.
Strategically, A2Dominion works with residents, local authority partners and residents’ representative bodies to develop initiatives that will both encourage residents to take a wider interest in the management of their homes and enable them to work together on community-wide issues that affect their lives.
As a responsible landlord, we must always ensure that we deliver quality services which represent value for money to residents. A primary goal is to put residents first in the planning and delivery of everything that we do, and to involve them as much as possible in the estate management and ongoing community initiatives where they live.
Customer services
We aim to achieve a high level of customer satisfaction by delivering excellent services across the Group.
We take a regional subsidiary approach to ensure that we provide residents with locally tailored services that meet their specific needs, which is supported by our central Customer Service Centre.
Downloads
Audit Commission - Short Notice Inspection (PDF, 20K) Top performing housing association - HQN Network (PDF, 327K) Adobe PDF reader (free)Performance
We are dedicated to achieving high performance standards through continuously reviewing how we do things and seeking areas for improvement. Best value and best practice in all aspects of A2Dominion’s service delivery are fundamental to reaching and surpassing residents and partners’ expectations.
Repairs
One of our top priorities is to provide an efficient, customer focused maintenance and repairs services. We have a consistent commitment to heavily investing in capital and major repairs projects to ensure that all the homes provided are maintained to a high standard.
This is delivered by our partnership with several contractors, including Connaughts, to deliver our ongoing Asset Management Strategy and responsive repairs service. Our planned maintenance strategy encompasses a broad programme of improvements across the housing portfolio and we are working towards ensuring that all our existing homes meet the Decent Homes Standard by 2010.