Homeowners
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This area of the site is specifically for our existing homeowners.
Here, you can find out more about the Leasehold Services Team and the services that we provide as part of your service charge.
These services include; estate management (e.g. communal cleaning and gardening), day to day repairs, insurance and dealing with antisocial behaviour.
If your circumstances change, we have provided information on moving home and if you are a shared owner, how to buy more shares in your home.
Tell us how we are doing
During the summer, we are carrying out a telephone satisfaction survey to around 500 homes.
You will be asked to give us your opinions about a range of our service areas, such as communications, repairs, and the service you receive from your Leasehold Property Manager.
Consultation on suppliers for leasehold services
We regularly review our utility suppliers to ensure that we can offer our residents the best possible value and service. Before we contract any new suppliers, including those for electricity and gas, we have an obligation to consult with our residents.
Latest news - One number, one solution
We are delighted to announce that we are making big improvements to the way you contact us.
From 22 February 2010, you will be able to contact our specialist Customer Services Centre on 0800 432 0077 for all your enquiries (this is the phone number on which you currently report a repair).