Have you been pleased with a repair or has a member of staff gone out of their way to help you? If so, we would love to hear about it. You can provide details of your compliment in the following ways:
Write: The Performance Team,
15th Floor Capital House,
25 Chapel Street, London, NW1 5WX
Phone: 0800 432 0077
Online: Please complete the online compliment form
It is always good to hear when we are doing things right, and to share this information with staff to demonstrate that we are delivering services our residents want and appreciate. Compliments also allow us to identify best good practice, to encourage and share it with other staff to continue to improve.
What will we do with the compliments?
All compliments are recorded by the Performance Team and forwarded to the relevant member of staff and their line manager.
How will we tell you about your compliments?
These are regularly published in the following places:
- Newsletters and other publications
- At our offices
- On our website