How quickly will we respond?
We have put different types of antisocial behaviour and nuisance into four categories. Each category has a timescale for how quickly we will respond to your complaint.
Here are a few examples of the types of behaviour we include in each category:
- Category one: extreme cases of antisocial behaviour – one working day
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This includes:
- Hateful or offensive graffiti
- Drug dealing
- Violent behaviour
- Arson
- Child abuse
- other serious criminal behaviour
- Category two: serious cases of antisocial behaviour – five working days
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This includes:
- Spoken or written intimidation
- Drug and alcohol abuse
- Frequent disturbances
- Category three: less serious neighbour disputes – 10 working days
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This includes:
- Barking dogs
- Noise nuisance
- Access disputes
- Litter
- Vandalism
- Car repairs
- Category four: minor cases where we may be unable to take any action - 20 working days
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This includes:
- Lifestyle disputes where no one has broken their tenancy agreement
- Disputes between children
- Parking disputes where there are no parking restrictions