Gas safety checks

If you are a tenant of A2Dominion we are responsible for gas safety checks at your property.

It is important that you and your family are safe from the risks of gas leaks. As your landlord we have to carry out a gas service at your property once a year.

How is my yearly gas servicing and safety check arranged?

If you are a tenant, we provide a yearly gas service and safety check to make sure your home is safe.

We use a contractor to carry out these checks for us. If you have a gas supply to your home, you must have a yearly gas safety check. Once the check is done, you will be issued with a gas safety certificate. The certificate is proof that the check has been carried out.

When your yearly gas service is due, the contractor will send you a letter telling you the date they will come round to carry out the check. You must try to keep to this date but, if it is not convenient, please contact the contractor and rearrange the date.

If you miss the first appointment, for reasons that you could not expect or control, the contractor will make a second appointment. If you then miss the second appointment, and fail to rearrange another date, the contractor will not contact you again.

Because we have a legal responsibility to carry out a gas service check, we will take steps to access your home, which may include legal action.

Cookers

As part of the safety check we will check the connection to your gas cooker. We will not however check the actual appliance unless we supplied you with it as part of your tenancy.

You are responsible for having your own gas cooker checked. Our gas contractor will do this for a small fee.

Report gas and central heating repairs

For gas and central heating repairs (including out of hours emergencies):

London Region
All London Boroughs
Phone TSG: 0800 077 6260

North Region
Bedforshire, Berkshire, Bristol, Buckinghamshire, Cambridge, Hertfordshire, Milton Keynes, Oxfordshire and Swindon
Phone Robert Heath: 0800 077 6270

South Region
East Sussex, Hampshire, Kent, Medway, Surrey, West Sussex, Wiltshire
Phone TSG: 0800 781 2739