Report a repair

Online

Report a repair online (non-emergency repairs only)

Phone

For day-to-day repairs in office hours (Mon-Fri 8am-8pm, Sat 9am-12pm)
Phone: 0800 432 0077

For day-to-day repairs outside of office hours (emergencies only):
Phone: 0800 316 9880

For gas and central heating repairs (including out of hours emergencies):

London region:
All London Boroughs
Phone TSG: 0800 077 6260 or 01784 424 240

North region:
Bedfordshire, Berkshire, Bristol, Buckinghamshire, Hertfordshire, Milton Keynes, Oxfordshire and Swindon
Phone Robert Heath: 0800 077 6270 or 0208 336 6767

South region:
East Sussex, Hampshire, Kent, Medway, Surrey, West Sussex, Wiltshire
Phone TSG: 0800 781 2739 or 01784 424 240

If you are unsure which region you area falls under or which number to call, please view the document link below:

Which gas contractor should I call?

Visit our offices

You can report a repair by visiting us at our offices.

Write

You can report a repair by writing to us.

If you are a sheltered resident you can report a repair directly to your Scheme Manager

When will my repair be fixed?