Performance
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A2Dominion service improvement groups Audit Commission Homes & Communities Agency Adobe PDF reader (free)A2Dominion strives to provide excellent services and a number of measures are in place to test performance against targets and help us keep on track.
What we measure
We routinely measure performance in all of our key service areas including:
- Repairs and maintenance
- Gas servicing
- Estate services
- Complaints handling
- Property sales and lettings
Contractor performance is closely monitored and linked to financial penalties and rewards.
How we measure
Working with other departments we use a range of methods to measure performance which include:
- Satisfaction surveys and customer feedback
- Resident inspections and mystery shopping
- Statistical returns
- Spot-checks
- Independent healthchecks and benchmarking (comparisons) against other housing providers
Residents play an essential role in scrutinising and improving performance, including through membership of Service Improvement and Executive Groups.