Search results for "new build"
28 results found in customer help
What standards can I expect from my new home?
We believe that before you move into your home, it should meet certain standards. Before you move in, we'll carry out any work that is...
How do I report a problem with my new home?
All newly-built homes include a defect period which lasts between 12 and 24 months after legal completion. A defect is a fault in your home...
What is a defect?
A defect is a fault or repair that occurs due to material failure or defective workmanship. Examples of defects are: Faulty window or door...
What changes can I make to my home?
The changes you can make to your home will vary depending on whether you're a leaseholder or a tenant. To find the answers you're looking...
How can I make a buildings insurance claim?
If you're a homeowner living in a property where we're responsible for arranging a buildings insurance policy and you need to make a claim,...
Our service standards
These are our service standards. They set out the quality you can expect from us and what we will do to continually improve the services we...
What happens after I report antisocial behaviour?
We aim to initially respond to all new cases of antisocial behaviour (ASB) within 24 hours. We'll speak to the complainant to agree an...
Do I have buildings insurance?
If you're a leaseholder or shared owner with A2Dominion, we're usually responsible for arranging building insurance for your home under the...
What is Right to Acquire?
The Right to Acquire allows housing association tenants to buy their home at a discount. Right to Acquire only applies if your property is...
Is my home insured?
Insurance protects your home and belongings against damage and theft. Unexpected incidents happen, and by having insurance cover you'll...
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