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28 results found in customer help
  • What standards can I expect from my new home?
    We believe that before you move into your home, it should meet certain standards. Before you move in, we'll carry out any work that is...
  • How do I report a problem with my new home?
    All newly-built homes include a defect period which lasts between 12 and 24 months after legal completion. A defect is a fault in your home...
  • What is a defect?
    A defect is a fault or repair that occurs due to material failure or defective workmanship. Examples of defects are: Faulty window or door...
  • What changes can I make to my home?
    The changes you can make to your home will vary depending on whether you're a leaseholder or a tenant. To find the answers you're looking...
  • How can I make a buildings insurance claim?
    If you're a homeowner living in a property where we're responsible for arranging a buildings insurance policy and you need to make a claim,...
  • Our service standards
    These are our service standards. They set out the quality you can expect from us and what we will do to continually improve the services we...
  • What happens after I report antisocial behaviour?
    We aim to initially respond to all new cases of antisocial behaviour (ASB) within 24 hours. We'll speak to the complainant to agree an...
  • Do I have buildings insurance?
    If you're a leaseholder or shared owner with A2Dominion, we're usually responsible for arranging building insurance for your home under the...
  • What is Right to Acquire?
    The Right to Acquire allows housing association tenants to buy their home at a discount. Right to Acquire only applies if your property is...
  • Is my home insured?
    Insurance protects your home and belongings against damage and theft. Unexpected incidents happen, and by having insurance cover you'll...
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