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97 results found in customer help
  • Can I buy my home?
    As an A2Dominion tenant, you can buy your home if you have the 'Right to Buy', the 'Preserved Right to Buy' or the 'Right to Acquire'. In...
  • What is Preserved Right to Buy?
    If you're a tenant of a council and your home was transferred to us, you may have what is known as the Preserved Right to Buy. This means...
  • What is Right to Buy?
    The Right to Buy means you may be entitled to buy your home for less than its full market value. Your discount is based on the number of...
  • How can I buy more shares in my home?
    If you're a shared owner, you'll own a percentage of your home and pay rent to us on the part you don't own. You can buy more shares in...
  • How much will I have to pay to buy my home?
    If you buy your home under the Right to Buy, Preserved Right to Buy or Right to Acquire schemes, you'll receive a discount on the value of...
  • Can I move to another home?
    As an A2Dominion tenant, you may be eligible to move home by exchanging with another tenant or transferring to a different A2Dominion home...
  • Gas safety in your home
    You shouldn't install your own gas-fired heating or hot water systems. All gas cookers must be installed by a recognised Gas Safe registered...
  • How can I keep my home secure?
    You can help keep your home safe and secure by: closing your windows and doors at night and when you go out checking the identity of...
  • Asbestos in your home
    Asbestos is a material that was previously used in buildings to reduce noise and protect homes against fire. The use of asbestos was banned...
  • Carbon monoxide and your home
    Carbon monoxide is a poisonous gas which can kill without warning as it is colourless and odourless. The early symptoms of carbon monoxide...
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