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93 results found in customer help
  • How do I exchange my home with another tenant?
    We offer two services to help you exchange your home with another tenant: to find out more about Locata...
  • Can I move to another home?
    As an A2Dominion tenant, you may be eligible to move home by exchanging with another tenant or transferring to a different A2Dominion home...
  • Gas safety in your home
    You shouldn't install your own gas-fired heating or hot water systems. All gas cookers must be installed by a recognised Gas Safe registered...
  • How can I keep my home secure?
    You can help keep your home safe and secure by: closing your windows and doors at night and when you go out checking the identity of...
  • Asbestos in your home
    Asbestos is a material that was previously used in buildings to reduce noise and protect homes against fire. The use of asbestos was banned...
  • Carbon monoxide and your home
    Carbon monoxide is a poisonous gas which can kill without warning as it is colourless and odourless. The early symptoms of carbon monoxide...
  • Fire safety in your home
    Your building has been designed and built with fire safety in mind. All homes and communal areas are fitted with at least one smoke alarm...
  • What is the Spelthorne Home Improvement Agency?
    Spelthorne Home Improvement Agency is a small, not-for-profit ...
  • What is a Home Improvement Agency?
    Home Improvement Agencies are non-profit organisations who help older, disabled, vulnerable homeowners or private tenants to repair,...
  • Can I buy my home?
    As an A2Dominion tenant, you can buy your home if you have the 'Right to Buy', the 'Preserved Right to Buy' or the 'Right to Acquire'. In...
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