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NHS key workers

We provide NHS accommodation for onsite key workers in the following locations:

  • Ashford Hospital, Stanwell
  • Charing Cross Hospital, Hammersmith
  • Churchill Hospital, Oxford
  • East Surrey Hospital, Redhill
  • Horton General Hospital, Banbury
  • John Radcliffe Hospital, Oxford
  • Prospect Park Hospital, Reading
  • Royal Surrey County Hospital, Guildford

Social networking

We have dedicated Facebook groups for some of our onsite NHS accommodation:

Your tenancy agreement is a legal contract that sets out your rights and responsibilities as our tenant.

Please keep to the conditions of your tenancy agreement. If you break any of these conditions, we may take legal action against you. This could cost you money and may lead to you losing your home.

Please contact us if you think another of our residents may be breaking their tenancy agreement.

It is important that you read your agreement carefully and understand it. Please ask us if you do not understand something in your tenancy agreement.

Assured tenancy

An assured tenancy is used for the majority of our general needs rented homes. It offers a degree security to the tenant as your tenancy may not be ended without a valid reason.

Assured shorthold tenancy

An assured shorthold tenancy is used for shorter–term lettings, such as temporary accommodation and onsite NHS key worker accommodation. Usually, we cannot end your tenancy for the first six months, after which we usually have to give you four weeks' notice.

Your tenancy agreement is a legal contract that sets out your rights and responsibilities as our tenant.

Please keep to the conditions of your tenancy agreement. If you break any of these conditions, we may take legal action against you. This could cost you money and may lead to you losing your home.

Please contact us if you think another of our residents may be breaking their tenancy agreement.

It is important that you read your agreement carefully and understand it. Please ask us if you do not understand something in your tenancy agreement.

Assured tenancy

An assured tenancy is used for the majority of our general needs rented homes. It offers a degree security to the tenant as your tenancy may not be ended without a valid reason.

Assured shorthold tenancy

An assured shorthold tenancy is used for shorter–term lettings, such as temporary accommodation and onsite NHS key worker accommodation. Usually, we cannot end your tenancy for the first six months, after which we usually have to give you four weeks' notice.

The right to live in your home

  • You can stay in your home for as long as you choose, but you must keep to the conditions of your tenancy agreement. (Please see your tenancy agreement for more details.)
  • You can live in your home in peace and quiet.
  • You can have access to your home, including any shared areas, at all times.
  • If you are an assured shorthold tenant, you can stay in your home for the length of your tenancy agreement, as long as you keep to the conditions of your tenancy.
  • Some of our assured shorthold tenancies also state that you have the right to live in your home as long as you do not change your job. If this is applicable to you, this will be explained to you when you sign your tenancy.

Repairs

  • We must repair and maintain certain parts of your home and keep it in a safe condition.
  • We will carry out repairs to your home within set timescales.

Compensation

  • You may be able to claim compensation if we do not carry out certain repairs on time.
  • You may be able to make certain improvements to your home yourself, with our permission, and possibly receive compensation for them if you move out.
  • If you are an assured shorthold tenant, you are not allowed to make improvements to your home unless you have our permission.

Consultation

  • We will not change your tenancy agreement without your permission.
  • We will ask you about long-term maintenance and improvement work that we plan to carry out on your home.

Lodgers and subletting your home

  • You can invite other people to live with you, as long as you have our permission and your home doesn't become overcrowded. (Please refer to your tenancy agreement or contact us to find out how many people are allowed to live in your home).
  • You can have a lodger or sublet part of your home as long as you have our permission in writing. You cannot sub-let all of your home.
  • If you are an assured shorthold tenant, you are not allowed to sub-let your home or take in lodgers.

Succession

  • In some circumstances, your tenancy can be passed to your husband or wife, or a person who was living with you at the time of your death. Please contact us for details.

Moving home

  • You may apply to move to another property.
  • You may exchange your home with another person, with our permission.
  • If you are an assured shorthold tenant, you are not allowed to exchange your home with another person.

Getting involved

  • We will give you opportunities to get involved and influence services.
  • We will consult you on how we manage your home and the services you receive.

Information

  • We will show you the information which we have about you, if you ask to see it. (However, there is some information we can't show you.)
  • We will tell you what rent and service charges you must pay.
  • We will tell you beforehand about any change in your rent or service-charge payments.

Opportunities for all

  • We will treat you fairly and will not unfairly discriminate against you.
  • You can stay in your home for as long as you choose, but you must keep to the conditions of your tenancy agreement. (Please see your tenancy agreement for more details.)
  • You can live in your home in peace and quiet.
  • You can have access to your home, including any shared areas, at all times.

Rent and service charges

  • You are responsible for paying the rent and other charges in line with your tenancy agreement
  • You may also have to pay a service charge, which includes items such as maintaining door-entry systems, cleaning shared areas and gardening

Nuisance

  • You are responsible for the behaviour of every person living in or visiting your home, including in shared areas
  • You, your family and your visitors must not cause a nuisance, annoyance or disturbance to any other person
  • You, your family and your visitors must not throw anything from a window, block or balcony

Harassment

You, your family and your visitors must not use or threaten to use violence against any of our employees, agents, or contractors, or harass any other person. Examples of harassment include:

  • Using or threatening to use violence
  • Using abusive, racist or insulting words or behaviour
  • Damaging or threatening to damage another person's home or belongings
  • Writing threatening, abusive or insulting graffiti
  • Doing anything that interferes with the peace, comfort or convenience of other people

Using your home

  • You, your family and your visitors must not use your home or any shared area for any illegal activity
  • You, your family and your visitors must not damage or draw graffiti on our property
  • You must not run a business from your home without our permission
  • You must keep your home clean and redecorate when necessary
  • You must allow our staff or representatives to enter or inspect your home, or carry out any necessary repairs
  • You must keep your home free from vermin, such as mice and cockroaches

Domestic violence

  • You must not harass or mentally, emotionally, sexually or physically abuse anyone who lives with you

Pets

  • You must usually ask us for permission if you want to keep any animal

Vehicles

  • You, your family and your visitors must not park a vehicle anywhere on your property, except in defined parking areas
  • You must not do major car repairs or park an illegal or unroadworthy vehicle on the land around your home or on the road

In and around your home

  • You must not place or store goods in any shared area, or block any corridors, staircases, balconies or lifts as this is a fire risk
  • You must not put up structures, such as sheds or garages, anywhere on your property without our permission
  • If you have your own garden, you must keep this neat and tidy by cutting the lawn, pruning trees and trimming the hedges

Ending the tenancy

  • You must usually give us at least four weeks' notice in writing when you want to end your tenancy, unless your agreement states otherwise
  • You must leave your home clean, tidy and in a reasonable condition, and remove all rubbish, furniture (including carpets, gripper rods and hard flooring) and personal belongings before your tenancy ends
  • If you are an assured shorthold tenant, you cannot give us notice until your tenancy runs out. Once it runs out, you must give us four weeks' notice.

An assured shorthold tenancy agreement allows either the landlord or tenant to end the tenancy after an initial six month period by simply giving the other party written notification, called a ‘notice to quit’.

If you want to move out of your home after six months there are a number of things you need to do. These are:

  • give us four weeks' notice in writing;
  • ensure your rent account is up to date and clear of any arrears;
  • tell us the address you are moving to before you move out;
  • tell us the date you are moving;
  • remove all your belongings; and
  • return the keys to the accommodation officer at the end of the four weeks.

When you move out of your property, you are required to leave you home in a good state of repair and decoration and clear out all your goods and possessions.

Should you leave your property in need of repair or cleaning, you may be charged for any costs to bring your home up to the standard required. You will also be charged for the removal and disposal of any items that do not belong to us left in the property.

Please note that your keys must be returned to the accommodation office. You will continue to be charged for the accommodation until the keys are returned.

If you have any questions please contact your housing officer who will be happy to help you through the process.

As a resident living in our key worker rented accommodation, we are responsible for most of the repairs to your home.

However, we are not responsible for any repairs that have been caused by malicious or non-accidental damage, although you can pay us to make these repairs. We call these 'rechargeable' repairs.

Your responsibilities

  • Putting on mortice locks or adding extra security items to the premises. Under no circumstances must a standard mortice lock be fitted to a shared entrance door.
  • Damage caused by overflows from baths, sinks, washing machines, wash hand basins, and toilets that appear to have broken through misuse.
  • Fixtures and fittings including kitchen units that have been removed or damaged.
  • Condensation damage caused by deliberately-blocked air vents, the use of paraffin or bottled gas heaters that are not permitted.
  • Damage caused by breaking-in, unless due to criminal damage which should be reported to the Police. In this situation, a crime number must be supplied to us.
  • Damage caused to decorations and/or your belongings by fire or smoke damage.

Service recharges

You are responsible for keeping your accommodation in an acceptable standard. If you have damaged, misused or misplaced property which belongs to us, we will charge you the cost of repairing or replacing it. We call these ‘rechargeable repairs’.

You can find a full list of the prices that you may be charged to replace certain items or for us to do these repairs in your handbook.

We may also charge you the cost of unblocking any pipes if you have caused a blockage by misusing them.

When we carry out our inventory checks, we will account for fair wear and tear when we work out which repairs we will recharge you for. We will also only you charge you the amount of replacing or fixing the item.

For more information, take a look at your residents' handbook.

This page was printed from A2Dominion Web site at http://www.a2dominion.co.uk/