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Safety in your home

Download our leaflet to learn more about fire safety, gas safety, asbestos, water, home security, insurance and more.



Gas safety

If you are a tenant living in one of our homes, we need to check our gas appliances and supply regularly to make sure they are safe. This means we need to visit your home once a year to do a gas safety check. You can download our leaflet for more information on Gas safety and safety in your home in general.

What does the check involve?

The safety check is free and takes about 40 minutes. We check and service your boiler, gas pipes and flues (pipes that take fumes outside).

As part of the safety check we will also check the connection to your gas cooker. We will not check the cooker itself, as you are responsible for this - unless we supplied you with it as part of your tenancy. If you have a gas cooker that we did not supply and you want us to check it for you, we can do this for a small fee.

How is my yearly gas safety check arranged?

When your next safety check is due, our gas contractor for your area will automatically send you a letter with an appointment time. It is really important that you keep any appointments. Please tell the contractor if this time is not convenient for you, so they can rearrange the appointment. If you do not contact the contractor, they will assume that the inspection date is fine.

If you are not at home for the appointment, the contractor will leave a card letting you know they called. You will need to contact them to arrange another appointment.

If you keep missing your appointments we can take legal action to get into your home.

Compensation

You may be entitled to compensation if we do not keep an appointment. Please call or write to us explaining the reason for your claim and we will aim to reply within 10 working days. Please refer to our compensation policy for more information.

Gas safety

If you are a tenant living in one of our homes, we need to check our gas appliances and supply regularly to make sure they are safe. This means we need to visit your home once a year to do a gas safety check. You can download our leaflet for more information on Gas safety and safety in your home in general.

What does the check involve?

The safety check is free and takes about 40 minutes. We check and service your boiler, gas pipes and flues (pipes that take fumes outside).

As part of the safety check we will also check the connection to your gas cooker. We will not check the cooker itself, as you are responsible for this - unless we supplied you with it as part of your tenancy. If you have a gas cooker that we did not supply and you want us to check it for you, we can do this for a small fee.

How is my yearly gas safety check arranged?

When your next safety check is due, our gas contractor for your area will automatically send you a letter with an appointment time. It is really important that you keep any appointments. Please tell the contractor if this time is not convenient for you, so they can rearrange the appointment. If you do not contact the contractor, they will assume that the inspection date is fine.

If you are not at home for the appointment, the contractor will leave a card letting you know they called. You will need to contact them to arrange another appointment.

If you keep missing your appointments we can take legal action to get into your home.

Compensation

You may be entitled to compensation if we do not keep an appointment. Please call or write to us explaining the reason for your claim and we will aim to reply within 10 working days. Please refer to our compensation policy for more information.

Gas safety

It’s important to make sure your boiler and other gas appliances, such as cookers and fires, are working properly. And as a homeowner, you are responsible for arranging your own gas safety check.

A gas safety check helps detect any safety risks and prevents the following:

  • Gas leaks
  • Fires
  • Explosions
  • Carbon monoxide (CO) poisoning

It is particularly important you have your boiler serviced regularly if you have a hidden flue, which is the pipe that takes the burnt gases out of your home. If your gas boiler is located on an internal wall, your flue may be concealed in ductwork (boxing to cover the flue) or in a false ceiling. If your flue is hidden it can be difficult to see whether it is still in good condition. This makes it all the more important to have it checked when your boiler is serviced. If your flue is broken, your boiler may not work correctly and carbon monoxide (CO) could enter your home. CO is a poisonous gas that can cause harm to you and your family, and can even kill.

Click here to find out what you need to do if you have a gas pipe hidden in a ceiling or wall void or duct.

Who should carry out my gas safety check?

It’s important to choose a Gas Safe registered engineer to carry out the safety check. This means they are legal and qualified to work on gas appliances.

For more information, visit the Gas Safe Register website at www.gassaferegister.co.uk. The website also allows you to search for certified engineers in your area.

You can expect to pay around £50 for a gas safety check, and we advise you to compare quotes from around three different engineers before hiring someone.

Is there anything else I can do to protect my home?

We recommend you install at least one carbon monoxide detector in your home. These are available in DIY stores, are often easy to install, and can cost as little as £10. They can help avoid potentially dangerous situations going unnoticed, but a detector should not be a substitute for regular servicing and checks.

If you install a detector, please read and follow the manufacturers’ installation and maintenance instructions.

If you have a CO alarm that alerts you may be suffering the symptoms of CO poisoning, or you have other immediate safety concerns, stop using the your gas appliance and contact the National Gas Emergency Service on 0800 111 999.

For more information on safety in your home, download our leaflet here.

Condensation is caused by warm, moist air or water vapour when it comes into contact with cold surfaces.

Over time, condensation can cause mould to grow inside your home, so it's important to prevent or limit condensation wherever possible.

To find out mroe, download our guide to preventing mould caused by condensation in your home.

This page was printed from A2Dominion Web site at http://www.a2dominion.co.uk/