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Rent & service charges

This section tells you about your rent and service charge, whether you are a tenant, homeowner, onsite key worker or a student.


Paying your rent and service charge

Learn about setting up a Direct Debit or use our alternative methods to pay your rent and service charge.

Register with My Account to check your balance and view your statement, including recent transactions, securely online.



For more information about your rent, please download our leaflet, or read our frequently asked questions.

Tenants
We will send you a statement four times a year. You can also view your balance and statement, including recent transactions, online in My Account.

Homeowners
Your lease tells you the amount of ground rent you have to pay and how often you make payments. You can also view your balance and statement, including recent transactions, online in My Account.

Onsite key workers
You can request a statement of your rent account by contacting your accommodation office. You can also view your rent and service charge statement online in My Account.

Students
The rent you pay covers all utility bills, including heating, hot water and electricity costs. You must pay your rent in advance instalments. For full details of rent amounts and the dates they are due, please see your tenancy agreement.

We will send you a reminder when your rent is due. To see a copy of your rent statement, please contact your student accommodation office.

If you live in our student accommodation at Bellerby Court, you do not pay your rent to us. Please contact your university's accommodation office for information about paying your rent.

For more information about your rent, please download our leaflet, or read our frequently asked questions.

Tenants
We will send you a statement four times a year. You can also view your balance and statement, including recent transactions, online in My Account.

Homeowners
Your lease tells you the amount of ground rent you have to pay and how often you make payments. You can also view your balance and statement, including recent transactions, online in My Account.

Onsite key workers
You can request a statement of your rent account by contacting your accommodation office. You can also view your rent and service charge statement online in My Account.

Students
The rent you pay covers all utility bills, including heating, hot water and electricity costs. You must pay your rent in advance instalments. For full details of rent amounts and the dates they are due, please see your tenancy agreement.

We will send you a reminder when your rent is due. To see a copy of your rent statement, please contact your student accommodation office.

If you live in our student accommodation at Bellerby Court, you do not pay your rent to us. Please contact your university's accommodation office for information about paying your rent.

A service charge is a payment you make to cover our costs of providing and maintaining services for areas you share with other people who are not part of your household.

What your service charge covers

The service charge you pay depends on the type of services provided and the type of property you live in.

The headings you will see on your service charge statement may include:

  • Grounds maintenance
  • Block cleaning
  • Lighting and electricity
  • Passenger lifts
  • Access control - for any door entry systems, CCTV security cameras, electric barriers and gates, alarms and electrical doors.

For an explanation of any of the charges listed on your service charge statement, download the 'Service charges - what do they cover?' guide.

If you would like to query an item listed on your service charge statement, please complete our online service charge query form.

If you are a homeowner, you may also have to pay other charges.

Ground rent

If you are a shared owner, you will usually only start to pay ground rent when you own 100% of your home. However, if we do not own the freehold to your block or estate, you may have to pay ground rent to the freeholder of this land where you live. This may be recovered by us along with your other charges.

If you are a leaseholder, you may have to pay us ground rent as a condition of your lease. We will write to you each year telling you when your ground rent payment is due, the date you must pay it by, and how to make a payment.

Sinking funds

Some leases state that you have to pay extra contributions on top of your service charge to build up a reserve amount of money.

This is known as a sinking fund and it is used to pay for more expensive work to shared areas of your property, such as replacing a roof or repairing a lift.

A sinking fund is intended to spread the cost of these repairs between previous and future residents of a property, and to stop you being faced with an unexpected bill. Please see your lease for more information, or contact us.

Administration fees

To help recover the money which is owed to us, we have introduced a new administrative fee which you must pay if you fall into arrears. This amount covers our costs in dealing with enquiries about late fees, and varies depending on how much we have to get involved. For more information, download our guide to Administration fees for homeowners.

This page was printed from A2Dominion Web site at http://www.a2dominion.co.uk/