Your responsibilities

Rent and service charge

• You are responsible for paying any rent and service charges in line with your lease agreement. Your service charge pays for items such as maintaining door-entry systems, cleaning shared areas and gardening.

Nuisance

• You are responsible for the behaviour of every person living in, or visiting, your home, including in shared areas.
• You, your family and your visitors must not cause a nuisance, annoyance or disturbance to any other person.
• You, your family and your visitors must not throw anything from a window, block or balcony.

Harassment

You, your family and your visitors must not harass any other person. Examples of harassment include:

• using or threatening to use violence
• using abusive, racist or insulting words or behaviour
• damaging or threatening to damage another person's home or belongings
• writing threatening, abusive or insulting graffiti
• doing anything that interferes with the peace, comfort or convenience of other people.

You, your family and your visitors must not use, or threaten to use, violence against any of our employees, agents, or contractors.

Domestic abuse

• You must not harass or use mental, emotional or sexual abuse to anyone who lives with you.

Using your home

• You, your family and your visitors must not use your home or any shared area for any illegal activity.
• You, your family and your visitors must not damage or draw graffiti on our property.
• You must not run a business from your home without our permission.
• You must keep your home clean and redecorate when necessary.
• You must allow our staff or representatives to enter or inspect your home, or carry out any necessary repairs.
• You must keep your home free from vermin, such as mice and cockroaches.

In and around your home

• You must not place or store goods in any shared area, or block any corridors, staircases, balconies or lifts as this is a fire risk.
• You must not put up structures, such as sheds or garages, anywhere on your property without our permission.
• If you have your own garden, you must keep this neat and tidy by cutting the lawn, pruning trees and trimming the hedges.

Pets

• You must usually ask us for permission if you want to keep any animal.

Vehicles

• You, your family and your visitors must not park a vehicle anywhere on your property, except in defined parking areas.
• You must not do major car repairs or park an illegal or unroadworthy vehicle on the land around your home or on the road.