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Financial support

If you are worried about being able to afford to pay your rent, we can help you.

Our Tenancy Sustainment Officers provide customers with practical, one-to-one assistance with benefits, money management and help towards gaining employment. Even if you are already claiming the money you are entitled to, they may be able to help you to get other types of benefit.

Tenancy Sustainment Officers can also help you to:

  • apply for Universal Credit, and deal with your queries,
  • claim full Housing Benefit after a change in your circumstances,
  • apply for Community Care Grant awards,
  • apply for Attendance Allowance awards,
  • apply for Child Benefit,
  • claim a higher rate of Disabled Living Allowance,
  • claim Tax Credits,
  • reduce the monthly amount you pay to creditors,
  • appeal against Housing Benefit overpayments, and
  • tell you how to apply for the Tenancy Sustainment Fund which helps relieve financial pressures.

To make an appointment to meet with one of our Tenancy Sustainment Officers, please email moneymatters@a2dominion.co.uk or call our Customer Services Centre on 0800 432 0077 and ask to speak to your Tenancy Sustainment Officer.

There are other ways you can get help to manage your money. The following list provides useful resources and tips.

The Government has set up the Money Advice Service (MA); a free and impartial organisation to help you manage your money. Its website has lots of helpful information about money-related topics, including:

There are also a range of tools available on the Money Advice Service website to help you stay in control of your finances. These include:

The website includes a free online chat service to give you advice and support. You can also contact them by phone on 0300 500 5000.

The Government has set up the Money Advice Service (MA); a free and impartial organisation to help you manage your money. Its website has lots of helpful information about money-related topics, including:

There are also a range of tools available on the Money Advice Service website to help you stay in control of your finances. These include:

The website includes a free online chat service to give you advice and support. You can also contact them by phone on 0300 500 5000.

The do$h project, which stands for Debts, Overdrafts & Savings Help, has been supporting residents in Ealing and neighbouring boroughs for the last three years.

Aimed at helping social housing tenants to increase their confidence and take control of their finances, this lottery-funded initiative is a joint project between local community organisations and social landlords, including A2Dominion, Catalyst and Ealing Council.

We have do$h mentors based at our Ealing office to provide support for social housing tenants. For more information, email us or call us on 0800 432 0077.

Under new Government rules, you could lose some of your benefits if you are of working age and have a spare bedroom.

If you think you have a spare bedroom and may be affected, please contact us.

By moving to a smaller home you can:


  • avoid Housing Benefit cuts,
  • earn £1,000 per bedroom released*,
  • receive up to £500 towards decorating costs and other moving costs,
  • receive up to £700 towards removal costs, including house clearance,
  • receive dedicated support if you are vulnerable or disabled and need extra help with moving home, and
  • reduce homelessness by giving larger families a suitable home.**

For more information please contact us on 0800 432 0077 or email Customer Services.

*Please note: £1,000 per bedroom released will only be available to those tenants we help move by transfer. Mutual exchanges are not eligible.

**These incentives are subject to change from 1 April 2016. If you would like any further information, please contact your local Under Occupation Officer.

This page was printed from A2Dominion Web site at http://www.a2dominion.co.uk/