Our live chat service is available through our website, Monday to Friday from 9am to 5pm.
This year, we’ve seen an increase of people using the service with almost 1,500 of you contacting us through it for support in March. And two in every three customers (67.4%) had their query resolved first time.
Paul Dempster, A2Dominion’s Head of Customer Contact, said: “With more and more of what we do in our everyday lives going digital, we’re proud of this latest service that makes it easier for you to get in touch with us.
“Live chat saves you time as you don’t need to wait in a phone queue and you’ll speak to a contact centre agent and not an AI robot.
“We’re already seeing a significant increase in customers moving to Live Chat to talk to our team, and we’ve had excellent feedback on the service.”
You can get in touch with us on our website or if you prefer to call us, our number is 0800 432 0077.