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Standards to expect when moving into your home

We believe that before you move into your home, it should meet certain standards. We will therefore carry out work on your home to bring it up to these standards.

Please note: these standards only apply to our affordable rented properties. For other properties, including supported, temporary, key worker and disabled-adapted accommodation, the standards may be slightly different. We will explain this when you view the property.

  • All homes will be fitted with smoke alarms
  • All homes will have low-energy light bulbs
  • We will clean the property, including: sweeping and cleaning floors, cleaning the kitchen units and worktops and cleaning the bathroom and toilet
  • We will check for any asbestos and deal with it safely and correctly
  • We will carry out an assessment of the property and remove any fixtures or fittings that could pose a risk
  • We will check the plumbing and make sure there are no leaks
  • We will leave you a welcome pack in your new home.

You are responsible for decorating the inside of your home. To help you do this, we may give you decorating vouchers for Dulux or Homebase, depending on the condition of your property. Dulux offer a delivery service for residents who do not drive or are disabled.

  • We will redecorate the kitchen
  • Wall tiling will be undamaged and we will replace any cracked or chipped tiles
  • Each kitchen will have at least two matching base units and two double wall units
  • The sink and draining board will be clean and in good working order
  • Taps will work and will not leak
  • We will try to provide both a gas and an electric cooker point, if possible
  • We will not connect appliances such as cookers or washing machines. It is your responsibility to arrange for these to be connected by a qualified engineer.

We will make sure there is a TV aerial socket in the lounge, or a socket for the communal aerial to allow you to fit your own TV aerial.

  • We will decorate the bathroom
  • Wall tiling will be undamaged and we will replace any cracked or chipped tiles
  • If the property does not have a shower, we will fit one
  • All showers will have a shower curtain and chrome shower rails
  • We will make sure all sinks and baths have a plug
  • We will replace toilet seats
  • The toilet, bath and sinks will be clean and undamaged
  • We will check all stopcocks and label them if possible.
Heating and mains services
  • We will carry out gas and electrical safety checks to make sure that the heating system, electrics and appliances are safe and working
  • Where this is gas, we will give you an up-to-date gas safety certificate for the property. Please note this is a safety check, not an annual service. We will contact you when your annual service is due.
  • We will put child-proof restrictors on all windows on the first floor or above
  • There will be no broken window panes when you move in
  • All windows that are designed to open will do easily.
  • Front doors will open and close easily and will not be damaged
  • We will fit a security spy hole to solid doors that do not have windows
  • We will change the locks and redecorate the front doors of our affordable rented properties
  • All inside doors will open and close easily and will not be damaged
  • All inside doors will be in good working order.
  • If the carpets and vinyl are in bad condition, we will remove the carpets and we will replace the vinyl with non-slip flooring in the kitchen and bathroom
  • We will remove ceramic floor tiles and replace them with non-slip flooring in the kitchen and bathroom.
Walls and ceilings
  • Walls and ceilings must be clean, undamaged, flat and free from graffiti
  • We will remove polystyrene ceiling tiles from all rooms
  • We will remove torn wallpaper.
  • We will remove all rubbish and strim the grass
  • We will inspect fencing for damage and will replace panels if necessary
  • We will remove sheds and other garden structures, unless they are in good condition
  • We will remove all greenhouses
  • We will make any loose paving slabs safe.

We will make sure garage doors work properly.

If you need to request any repairs to your property, please contact our Customer Services Centre on 0800 432 0077.

This page was printed from A2Dominion Web site at http://www.a2dominion.co.uk/