Home spring 2017
Welcome to Home spring 2017, the service charge edition.
You may have already received this special edition in the post, along with your annual service charge estimate, to complement your service charge information.
In this issue, we focus particularly on the areas that customers ask us about the most. We hope that by doing this we will give you greater insight into how we calculate your service charge.
If, after reading this issue you would like further information, please visit the rent and service charge section of our website where you can find more detailed information on all our service charge categories.
On the cover: Ursula with her children, Fabien and Valentina, from Hounslow, London.
How we calculate your service charge estimate.
We discuss who pays charges such as 'Administration Fees' and 'Management Fee's and what services they cover.
Save your time. Pay your rent and service charge by Direct Debit, the most convenient way to pay.
We explain why you may be paying more than expected towards certain charges and how we're saving our customers money in the long term.
You may see the charge 'Fire Safety' on your service charge estimate, but what exactly are you paying for?
You can keep your belongings safe from harm by getting home insurance cover.
You could win £50 in high street shopping vouchers simply by answering three easy questions.
Our Customer Services Centre will be closed for Easter on Friday 14 April 2017 and Monday 17 April 2017. Find out how to contact us during this time.
Would you like to be a part of our next customer photoshoot? Simply register your interest with us.