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Customer satisfaction with complaints

As part of our commitment to you, we publish a snapshot of our latest complaints figures every three months. Each snapshot will show information about all the complaints we have received within one particular month.

Here are the latest statistics, showing our complaints results for March 2017.

March 2017
Number of complaints received: 216

What services are our complaints about?
Repairs 47%
Mechanical and electrical services (aerials/lifts) 15%
Leasehold 13%
Housing 11%
Others 14%

Overall satisfaction with complaints service for March 2017: 82%

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