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Customer satisfaction with complaints

As part of our commitment to you, we publish a snapshot of our latest complaints figures every three months. Each snapshot will show information about all the complaints we have received within one particular month.

Here are the latest statistics, showing our complaints results for August 2016.

August 2016
Number of complaints received: 175

What services are our complaints about?
Repairs 45%
Mechanical and electrical services (aerials/lifts) 11%
Leasehold 13%
Housing 16%
Others 15%

Overall satisfaction with complaints service for August 2016: 85%

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